Greg Serio.

Greg SerioSystems for people work.

Ten years building the processes that let mission-driven organizations serve more people — and ten years in manufacturing learning how.

Operations leader. Builder. Husband and dad. Countryside Christian Church · Oldsmar, Florida.

Let's talk

Fig. 01 — Where the work sits

Three sectors, one overlap G. Serio
Three overlapping sectors of work Industrial and manufacturing, workforce and reentry, and faith and community overlap. Each pairing produces distinct work, and all three together produce systems that let mission organizations serve more people. SECTOR A SECTOR B SECTOR C Industrial MANUFACTURING & OPERATIONS Workforce REENTRY & PLACEMENT Faith CHURCH & COMMUNITY Trades training TO REAL JOBS Stewardship OF SCARCE DOLLARS Dignity of work SECOND CHANCES Capacity is care CORE SERVE MORE PEOPLE ON THE SAME DOLLARS
A — Process
  • Lean methodology
  • Change management
  • Program design, zero to launch
  • Repeatable operating cadence
B — Systems
  • Intake and case-flow design
  • Cross-agency data integration
  • Reporting for funders and boards
  • Tooling that outlives its builder
C — People
  • Employer partnership development
  • Training and job placement
  • Team leadership and coaching
  • Group facilitation and discipleship

My story

Greg, Amber, and their two sons at a Mother's Day event at Countryside Christian Church.
Amber, our two boys, and me. Mother’s Day at Countryside.

Countryside Christian Church, Clearwater. Men's group leader. Marriage group, co-leading.

I grew up in church — a lot of different churches. My mom moved us often, and somewhere in all that moving I picked up a bad taste for church itself. I never stopped believing in God. But for years I stayed outside of any real church community.

Some of that was what I'd been through. Some of it was that I hadn't matured yet. Both are true, and I'd rather say it that way than tell it as a story about being wronged.

Amber and I have been together eighteen years. About four years ago we felt the same thing at the same time — it was time to go back. We landed at Countryside Christian Church, and not long after we were baptized together and rededicated our lives to Christ.

Greg and Amber on the beach after being baptized together, wearing New Creation shirts.
Amber and I on the Gulf Coast, the day we were baptized together. Name tags still on.

What changed wasn't attendance. We reordered our whole life: God first, then each other, then our kids. It sounds backwards until you try it. We had two teenage boys watching us, and they needed a better example than we'd been setting. In the years since, we got married, bought our first home, and everything realigned around a different center.

Today I lead a men's group at Countryside and serve alongside it on community projects — mud-outs, moves, whatever the week calls for. Amber and I serve in our marriage group and step in when the regular leaders are away. And I go out with the men doing street outreach to people living unsheltered, which is the same population I spent a decade serving professionally, approached from the other direction.

I know what it's like to be the person who won't walk through the door.

That isn't incidental to the work I've done for the last ten years. It's most of why I do it.

Greg with two men carrying backpacks before a street outreach to people living unsheltered.
Out with the men's group for street outreach.
Greg and three men in protective coveralls beside a truck during a community service project.
Men's group service project. I'm not the guy with the clipboard.

Why now

I've come to believe that one of the most effective ways the enemy works isn't dramatic. It's busyness. Talented people called to something specific spend their days drowning in administration, and the thing they were actually given to do never gets done. The counselor is doing intake paperwork. The pastor is chasing a facilities issue. The case manager is re-entering data a system should already have.

What I do is clear that noise. Better process, fewer handoffs, systems that hold so people don't have to. Keeping pastors preaching and counselors counseling — giving time back to the people whose time matters most.

I've spent ten years doing this in two places at once. For manufacturers, it means margin. For an organization serving people who are out of options, it means capacity — and capacity is care. Every hour lost to a broken process is an hour someone didn't get.

I'm not looking to change careers. I'm looking to stop dividing one.

Fig. 02 — The record, both tracks

Two tracks, run at the same time, on purpose.

Service & workforce

2021–2024

Homeless Empowerment Program

Workforce Development Manager · Clearwater, FL

Launched the workforce development program from nothing and ran it out of the North Greenwood Adult Education & Workforce Development Center on HEP's campus.

  • Built a digital intake process specific to employment — a gap the standard homeless-services database doesn't cover
  • Opened the program to the surrounding community, not only HEP residents; the only program on campus available to both
  • Designed a repeatable monthly career fair giving local employers a place to meet and interview candidates face to face
  • Hosted partner programming including AMSKILLS boot camps and United Way financial literacy classes
  • Wrote grants that brought in restricted funding to stand up and sustain programming
Still running

Two years after I left, the program operates as HEP’s Pathways to Employment - still open to the community, still running job expos, still hosting partner agencies on campus. A system that needs its builder isn't a system. This one didn't.

2016–2024 · VOLUNTEER 2016–2018, CONTRACT 2018–2024

PERC

Pinellas Ex-Offender Re-Entry Coalition

Started as a volunteer and stayed two years before any of it was paid. Built a skilled-trades training program for people with criminal records, then connected graduates directly to manufacturers I worked with professionally.

  • Bridged intake between PERC and HEP so shared clients weren't served twice while others went unserved
  • Pooled resources across partner agencies that would otherwise have stayed fragmented
2018–2021

Pinellas County Urban League

Contract · via The People of Manufacturing

Launched Pinellas County's first VEX robotics league for at-risk youth, alongside the City of St. Petersburg's Cohort of Champions program.

  • Built in partnership with PERC to reach young people before the justice system did
  • Aimed the pathway at skill development leading to manufacturing employment

Industrial & operations

2021–PRESENT

TruePulse OS

Managing Partner · Operational system design

Operating-system design for mid-market manufacturers and operators. Current anchor work is an embedded chief-of-staff role inside a global life-sciences manufacturer, supporting a VP of Operations through a multi-site supply chain transformation.

  • Industries served: life sciences and biotech instrumentation, agriculture, building products, and equipment manufacturing
  • Engagements include Bio-Techne, US Sugar, Sonny’s The Carwash Factory, and PalletOne
  • Executive reporting cadence, governance, and accountability structures for leadership teams
  • Change management for teams during large-scale project execution
  • Speaking and training through FloridaMakes and regional manufacturing associations
2016–2021

The People of Manufacturing

Founder · Consulting, education, apprenticeships

Manufacturing consulting practice focused on workforce education and apprenticeship pathways. After a major grant application was declined in 2019, rebuilt the delivery model from in-person classrooms to a digital platform — which is what carried the business through the 2020 shutdown and became TruePulse OS.

  • Produced plant tours shown to hundreds of Tampa Bay students on Manufacturing Day
  • Moderated the Manufacturing the Future panel at ROBOTICON for FIRST robotics students
  • Ran an interview series with shop owners and operators across the region
2016–2018

Adams Arms

Production Supervisor, 2nd shift

Ran a production shift and reported up. Where I learned that a process is only as good as the people working it at 11pm.

2008–2016

Fastenal

Metalworking Specialist · Industrial distribution

Eight years learning how work actually moves — inventory, supply, and the shop floors of the customers I’d later advise. Leading rep across north Florida and southeast Georgia.

  • Also where I learned what happens when a commitment lives in one manager’s head instead of in a system — the lesson behind everything I’ve built since

What moved

500+

People with criminal records trained in the skilled trades and placed into jobs through PERC.

~1,000

People placed through the HEP workforce development program over two years, built from nothing.

1st

VEX robotics league for at-risk youth in Pinellas County, launched with the Urban League and PERC.

These programs partnered with and hosted one another. The figures are reported separately and are not additive.

Credentials & service

Where I’ve been taught, and where I serve without being in charge.

Education

University of South Florida2006–2008 · Nursing, not completed

Plant City High SchoolGraduated 2006

Certification

Six Sigma Black BeltIndustry certified during tenure at Fastenal

The discipline behind the lean process work across all three service organizations.

Board & committee service

St. Petersburg College — Engineering Technology Advisory Board2018–present

FLATE — statewide curriculum steering committeeSix Sigma and supply chain credentials

Teaching

St. Petersburg College — Adjunct facultySix Sigma Green Belt program

Also partner with SPC on the design of its supply chain certifications.

What I’ve built

What I build when nobody is paying me.

None of these were built under contract. I built them because the need was in front of me and nobody else was going to. Working prototypes, built and handed over.

And here's the thesis behind them: the custom tools that used to take an IT department and a six-figure budget can now be built by one person who knows the work. Most ministries haven't caught up to what that makes possible. I build ahead of it on purpose - the organizations that learn to work this way will serve more people on the same dollars.

Mile Marker

A goal-tracking and mentorship portal built for Men of Iron’s retreat program — so the accountability a man leaves with continues past the third week home, instead of fading the way it usually does.

Open the demo →
Working demo

ResumeReady

An AI-assisted résumé builder made for Countryside Christian Church — written for people with gaps, records, or no work history to point at.

Open the app →
Built for Countryside Christian Church

What’s So Cool About Manufacturing

A showcase and voting platform built for FLATE, the Florida Advanced Technological Education Center — a National Science Foundation Center of Excellence coordinating manufacturing education across 20+ Florida colleges.

Open the site →
Working prototype

FLATE grant spotlight

A public-facing spotlight surfacing FLATE’s grant-funded work for colleges, employers, and learners across the state.

Open the site →
Working prototype

How I see the work

There's one mission. The Great Commission isn't a department of the church — it's the whole assignment. What differs is how each of us is equipped to carry it.

My gift isn't preaching. It's building the systems that let a mission survive contact with reality. A process that runs whether or not I'm in the room. A database that keeps two organizations from serving the same person twice while a third goes unserved. An intake that gets someone into a job in weeks instead of months.

That's not administrative support for ministry. In an organization serving people who are out of options, capacity is care. Every dollar wasted on duplication is a person who didn't get served. Making the machine work is how I love people.

I learned it on a shop floor and I've spent ten years bringing it to organizations that run on heart and are starved of process. That's the gift I was given, and this is what I intend to spend it on.

What I believe

1 Peter 5:6–10

The passage I keep coming back to tells me to humble myself under God's hand and let Him do the lifting in His own time. It warns that the enemy is prowling and looking for someone to devour — which is why I take distraction and busyness as seriously as I do. And it reminds me that believers everywhere are going through the same kind of suffering I am.

That last part is the one that keeps me straight. Nothing I've been through makes me special. It makes me useful.

Still being written My full statement of faith belongs here. I haven't finished wrestling it onto paper yet, and I won't publish one I don't fully mean. If we're talking, ask me where it stands - I'd rather tell you in person anyway.